Last month i report a problem that i didn't get any email notification for sale and comments on my theme page, then they said they contacted the right team for the issue, days passed and no followups, then i asked again about that, and they said they waiting for the right team…, and no followup until now.
And days ago ( on 25 May ) i have issues about withdrawal and asked them, and didn't get any response, then buzz them on 27, even i cc'ed to JR Farr email and still no response until now.
even their twitter looks like dead.
Does anybody have a same experience? or its just me?
Hey man, sorry about the delay this weekend as it was a U.S. Holiday so we were all out of the office and just getting back today. Maybe that's why our Twitter seems dead.
Anyway as far as the notifications I do remember when you reached a month ago and so do a handful others but I was under the impression this was fixed right away. We haven't had any issues since then so I had no idea. I'm sorry you're having issues, I'm also sorry if it feels like we're a little slow on replying as we definitely don't anyone to feel that way.
I'll get with our team today and see what's going on with your notifications and get that resolved ASAP.