05/10/2016 at 4:00 pm #1297713
I can not download a theme I bought the download does not start. Can you help me ?
The download buttons took ages, and ended up with 504 gateway error.06/10/2016 at 12:23 am #1297787
I have the same problem. I clicked on download button but it not started. How to fix this?06/10/2016 at 12:46 am #1297788
I am having the same problem too. When I try to go to the Support page, it takes me the the mojomarketplace page where my mojo-themes login details don’t work. Very strange !!!! Is it not the same company?
When I bought the theme I got the impression that 24/7 support would be provided. I have already spent an hour trying to download and in this day and age when technology is moving so fast, and things are happening in nano-seconds if this simple step is taking so long, I hate to think how long the actual set-up will take. It’s also a bit troubling that support is so hard to get. Am thinking of asking for a refund.06/10/2016 at 10:52 am #1297789
I have the same problem as well and the automated responses from Zendesk are disturbingly the only response I am getting right now.06/11/2016 at 3:49 pm #1297793
I have the same problem. How you have resolved?
I have spent more than 3 hours trying to download but without success. There is not any response from the server. I tried to contact the support but till now I haven’t response.
I think to report this page as fake and to request refund immediately if i will not receive response.06/13/2016 at 4:30 am #1297799
Same problem. I’ve been trying to download the themes for days with no luck, and no one from Support has even cared to reply.06/13/2016 at 4:32 am #1297800
I am having the same issue. Server not responding.06/13/2016 at 5:23 am #1297801
I can not download theme, I bought and I don’t have.06/14/2016 at 2:04 am #1297802
Im having exactly the same problem! did anyone resolved this and if so how have you resolved?06/14/2016 at 5:08 am #1297808
Download Issues. Please Check. Thanks06/14/2016 at 5:35 am #1297809
Still having issues. Cannot download a theme I paid for yesterday. Still no response from support.06/14/2016 at 5:36 am #1297810
Has anyone got any resolution to the problem. It’s been 4 days now and no support from Mojo. I wish I could at least get a refund so that I can go to TF and buy another theme.06/14/2016 at 2:21 pm #1297814
Try to contact the themes authors via the Support tab on the item page or send them a Private message. I’m sure they will send you the theme files.06/29/2016 at 3:46 am #1297842
I’m also experiencing this problem… This issue seems to exist for 19 days now!
I got no response from mojo itself… Has anyone else (successfully) contacted them?
Best regards06/29/2016 at 4:59 am #1297843
Hi Match Themes,
I bought CafeHouse Restaurant WordPress theme this morning, and I cant download it. Can you send me the files then by email ?
I’m Butterfly44, thank you : we are really in a hurry with this template.
Thank you very much,
+ Do you know what’s going on with Mojo-themes and if we can always buy in this platform or not any more ?? Thank you for telling us what you say about this really strange fact !!
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