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Theme Won’t Download

Forums General Theme Won’t Download

This topic contains 20 replies, has 16 voices, and was last updated by  Caio Leão 2 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #1048652

    bryanlewis
    Member

    I purchased a theme yesterday morning about 28 hours ago and I see the transaction in my Paypal account but I'm not seeing the theme in “my download” section of the website. Has this ever happened to anyone else? Maybe I'm going to the wrong place but I highly doubt it. The path I'm going to is My Account -> Buyers -> My Downloads. 

     

    Any help would be greatly appreciated!!! 

    #1048672

    nathrat
    Member

    I would definitely contact support. There is a link at the bottom of the page here.

    #1048692

    bryanlewis
    Member

    I tried contacting support like 10 times, no such luck. They just told me to clear my cache basically. Not for sure how happy I am with Mojo-Themes so far. This is my first attempt at buying a theme from here and I still can't download anything. 

    #1048712

    Brady Nord
    Key Master

    bryanlewis, please email me at brady[at]mojo-themes.com and I will be sure you get this. I am really sorry about the problems you are having. 

    Thanks

    #1048732

    rbuchanan
    Member

    I'm having the exact same issue. I'm trying to download the “blossomsoft” theme and even though it's free, I went through the whole payment section only to have it not show up in my downloads :(

    #1065701

    chrisipa
    Member

    I have exact the same problem.

    I purchased a theme (mokoo) and I see the transaction in my Paypal account  but I’m not seeing the theme in “my download” section of the website.
    Has this ever happened to anyone else? Maybe I’m going to the wrong place but I highly doubt it. The path I’m going to is My Account -> Buyers -> My Downloads.

    chrisipa

    #1065702

    Brady Nord
    Key Master

    Chrisipa, I just emailed you back with a confirmation that this has been taken care of.

    Thanks for your patience.

    #1262061

    I have just purchased a theme as well. I can see the invoice but not the actual theme. The downloads page is empty!

    my username is “manospro”. Please help!

    #1297797

    Bryan Tarn
    Member

    same issues here. purchased a theme and cannot download. Emailed a few times and still no fix.

    #1297804

    Global Casa
    Member

    I have the same problem and no answer from support

    #1297812

    same problem for me.

    disappointed

    #1297816

    Michel
    Member

    First time user here. Signed up yesterday, paid my theme and I can’t download. I’ve wasted a full day and still no answer from support. Is this a serious site?

    #1297818

    MatchThemes
    Member

    Hi,

    Try to contact the themes author via the Support tab on the item page or send him a Private message. I’m sure he will send you the theme files.

    #1297841

    Tina Lambert
    Member

    OMG I paid for theme and 49$ for easy install… I can’t get it installed… signed  for 3 different mojo sites, and still seeking help

    #1297846

    MatchThemes
    Member

    Hi Tina,

    Probably you should ask for a refund. Right now on Mojo-Themes site, the response time is very low.

    If you need help with the installation, send me a private message and will discuss the details.

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