Tagged: Can't Download Theme
09/29/2015 at 10:17 am #1296311
I bought a product from this website and I can’t download it. The website is just loading.09/29/2015 at 12:23 pm #1296312
It’s the same for me. I sent a message to support for more than 10 hours but I have no answer…09/29/2015 at 1:34 pm #1296382
You can submit a ticket to the mojo team via this link: https://mojosupport.zendesk.com/hc/en-us or send them a message via Twitter @mojomarketplace09/30/2015 at 9:12 am #1296422
I got the same problem, got this answer:
“Thanks for reaching out to us and sorry for the confusion. The install options that you see when you click the Install button are only if you would like us to do the install for you and we’d love to take care of that for you.”
Not sure if he really read what i wrote in that ticket, when i press the download button the website just load something for hours, i answered that ticket, no news since yesterday, today i sent another ticket no answer yet, plus my Mojo account is “Locked” so i can’t log in and stuff, now i created another account just to try to communicate with them in vain, and i lost 1 working day for that this is getting ridicolous.10/03/2015 at 7:42 pm #1296697
Hello dears…. They could download the themes? …… I cannot ;/10/03/2015 at 9:31 pm #1296698
I am also having problems downloading from this site. Any suggestions?10/04/2015 at 3:09 pm #1296699
Looks like their downloads are broken. They did not seem to have a problem collecting payment though.
Tried to send message to support and got “Secure Connection Failure”…great site….not.10/05/2015 at 9:46 am #1296701
Same problem here. They took my money without a problem, but item will not download. And they make it so hard to get help.10/05/2015 at 10:31 am #1296702
How can this problem occur for a week, and no one at mojo responds? Stop accepting payments if you can’t deliver the files!!!10/05/2015 at 12:28 pm #1296703
@Patrick: I’ve responded to your private message. Please check it out. Hope the mojo team will fix the issue soon.
For other buyers with the same problem, contact the item author and ask to send you the files.10/06/2015 at 7:48 pm #1296712
I have tried to contact the author. So far it has been 3 days and nothing. Has anyone been able to get this problem sorted?10/07/2015 at 7:00 am #1296713
hi i can’t download my themes!
not working, please i need with urgency
ROEN – Ultra Multi-Purpose WordPress Theme
Discount Price: $49
Full Price: $49
Purchased On: October 6, 201510/07/2015 at 12:47 pm #1296715
Submit a ticket to the mojo team via this link: https://mojosupport.zendesk.com/hc/en-us
I discussed with them yesterday and they said the issue was fixed.10/07/2015 at 12:49 pm #1296716
Can´t download my buying items.
when the problems are fixed??10/07/2015 at 6:46 pm #1296717
I wish I had known about the pathetic customer service from this website on downloads or I would have reconsidered giving them a dime. Luckily I contacted the developer who assisted me and emailed me the files needed. I will make sure that anyone I know steers away from these guys. Pathetic customer service.
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