Hi, we are WP-3Sqrd Themes Creative design agency that specializes in Premium Wordpress Themes, Plugins and HTML 5 Templates. We are passionate about good design and strive for perfection in all the work we do. What support do you offer? All WP-3Sqrd Themes, come with extensive documentation and video tutorials that help you install, set up, and edit your theme and you don’t even need a lot of WordPress knowledge or programming skills like js, or php. Support Channels WP-3Sqrd Themes provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and ftp details when needed, in which case we will communicate via e-mail to protect your confidential details. Support Hours Our general support hours are Monday to Friday, 0 – 24h. During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours. Extent of our support We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use www.wordpress.org/support. We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some features not provided by WP-3Sqrd Theme framework and the theme, feel free to contact us and we will find and create customized solutions for your problem. Our development department offers development and design services on the top of WP-3Sqrd Themes Framework, so if you need some work outside the scope of the theme and framework, do not hesitate to submit a job proposal. Definition of modification support If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a developer if you don’t have the skills to implement it yourself. Bug Fixing It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.