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Can't Download Themes

Forums General Can't Download Themes

This topic contains 4 replies, has 5 voices, and was last updated by  cedaly1968 4 years, 11 months ago.

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  • Author
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  • #1297798

    I’ve been trying to download the themes I’ve purchased for the past 3 days, with no luck. Servers are super slow, it’s taking me 20-25 minutes just to initiate the download only for it to crash on attempt right afterwards. I’ve wasted many hours now trying to get what I paid for. I’ve sent a message to the Support group and still have no answer. What is going on? I would really appreciate any help with this issue.

    #1297803

    Global Casa
    Member

    I have the same problem if you resolve let me know and also no answer from support i think ill make complaint to paypal and ask for refund

    #1297811

    Jolly Jacob
    Member

    If we complain to Paypal, will they make the refund? I would definitely like to try that. Please let me know if you have any success with paypal refunding. I’ve been trying to download for the past 4 days with no success. No one’s even bothering to answer or issue a statement if their servers are down. Nothing. They should refund our money and give us the theme for free for all the stress we have been enduring. :/

     

    #1297813

    MatchThemes
    Member

    Try to contact the author via the Support tab on the item / theme page and explain the situation. I’m sure he will send you the  files.

    #1297820

    cedaly1968
    Member

    Seems like Mojo Themes is on vacation this week.  I purchased a them on 6/3 and it only finally downloaded last night 6/15.  I cannot click on any images to download previous themes and the theme I downloaded last night was a zip.cgpz file and the enclosed zip file was empty.  Not a good track record.  Has anyone heard back from MJT?

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