04/02/2013 at 4:06 pm #1103792
Can someone explain me this?
I paid the WordPress theme Legion some minutes ago, but now the complete page of the theme disappeared! Neither the search, nor my account overview lead me to the theme page.
The theme has some faults and I guess I can’t reach the theme support without the theme page…..
So, what can I do?04/03/2013 at 6:02 pm #1104472
Sorry to hear about the issues you’re having with the purchase of the Legion theme. Please contact the Mojo Themes support team via email at email@example.com and they’ll be able to take a look at your issue. Remember to include any important details related to the sale including:
Your account username.
Any confirmation of payment (such as PayPal transaction IDs).
Also, are you able to see the theme under your downloads area of your dashboard (click here)?
Hope you get your purchase issue resolved soon!
Mojo Hallway Monitor.04/04/2013 at 12:19 pm #1104572
Just wanted to leave a note regarding your issue, it is most likely that the theme author hasn’t accepted the new terms of service that arrived with Mojo Themes announcing the move towards the GPL license. You can read more about it from the blog over here.
Once the theme offer logs into their seller account and accepts the terms of service, the theme will re-appear on the website and you will once again have access to any future updates for this theme through your account dashboard.
Mojo Hallway Monitor.04/13/2013 at 6:28 am #1108902
Thanks for the responses so far.
And yes, I have to agree with Jeff. One thing is to provide a marketplace for template creators and customers. Another thing is to ensure quality and well thought processes!!
The theme I bought was completely outdated. Far away from being able to use inside a newer wordpress installation. The only version it worked somehow was a wordpress version from 2011… We have the year 2013!
And furthermore no documentation at all.
It would be the responsibility of the marketplace to ensure:
- the provided themes are up to date, and if that is impossible to point it out clearly that it will not work in actual wordpress versions!
- Every theme has at least a minimum of documentation
- Every theme pass the wordpress test (valid coding in alignment with the rules of wordpress) – there exist a plugin for testing the code
If these is not given, there is a dark future for this marketplace….
I lost any interest to buy any other template from this marketplace.
Thanks04/14/2013 at 12:22 pm #1109302
We could not agree more with your input about our themes. We are always looking ways to better our site and process. Big things are coming from MOJO in the near future.
We recently removed over 250 themes to ensure our themes the most premium themes out there. Most of the out dated themes were removed in this process. Each item does have what version of WordPress the item is capable of running on the right side bar.
But we do agree with you and we are working hard to have item be the best. Thank you for your input there.
Every theme does have documentation. This is a requirement to be approved by our team.
Again we are in the process of cleaning up older themes to make your experience smoother.
Be sure to take a look at what we have to offer in the next few months and you will not be disappointed. The new marketplace will change buying themes as we know it!
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